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Past Exam for HTM 1414 - Intro to HTM Management with Glynn at Virginia Tech (VT)

Exam Information

Material Type:Exam
Professor:Glynn
Class:HTM 1414 - Intro to HTM Management
Subject:Hospitality and Tourism Management
University:Virginia Polytechnic Institute And State University
Term:Spring 2003
Keywords:
  • Vfr Stands For
  • Direct Spending
  • Indirect Spending
  • Physiological Needs
  • Luxury Hotels
  • Turnover Rate
  • Occupancy Rate
  • Responsiveness
  • Commissions
  • Feasibility Study
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Sample Document Text

Exam Review - HTM 1414- Spring 2003 1. What are the major hotel rating services in the United States? The American Automobile Association (AAA) and Mobile Travel Guides - Frommers, Fodor's, the Hotel and Travel Index 2. What do we mean by "full-service property"? What are some of the full-service brands? (Hint. Marriott) Category of hotels that attempts to offer a wide variety of services at lower rates than luxury hotels - clean, well-decorated hotels with meeting rooms, restaurants facilities, limited room service, menu and a variety of recreational activities 3. What are the cost centers and revenue centers in hotels? Cost centers: marketing, engineering, accounting, human resources, and security Revenue centers: rooms, food and beverage, telecommunications, concessions, rentals and commissions, fitness and recreation facilities 4. What does WTO stand for? World tourism organization (47) 5. What is yield management? Involves analyzing past reservation patterns, room rates, c...

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