Quiz 1 with Solutions - Managerial Analytics | MGT 3604, Quizzes of Introduction to Business Management

Download Quiz 1 with Solutions - Managerial Analytics | MGT 3604 and more Quizzes Introduction to Business Management in PDF only on Docsity! Chapter 1 1. Which of the following is NOT considered one of the basic four resources that must be properly organized in order to conduct e-business successfully? A. human B. material C. informational Correct D. telecommunications No Answer Submitted 2. Which of the following is NOT a basic part of the telecommunications infrastructure? A. Internet service providers B. equipment producers C. hardware producers Correct D. Internet software producers No Answer Submitted 3. Because most Internet search engines share a group of common characteristics, one can say they share a A. business strategy. Correct B. business model. C. B2B model. D. B2C model. No Answer Submitted 4. Because the ABC Company uses the Internet to deal with other businesses online, one can say it uses a A. business model. B. P2P strategy. Correct C. B2B model. D. B2C model. No Answer Submitted 5. Which of the following describes the C2C model? A. it often includes the use of P2P software B. it may involve direct exchanges of files by individuals C. it may involves buying and selling between consumers Correct D. All of the above. No Answer Submitted 6. Which of the following e-business models involves payments to website operators for customers who find their way to a company's site and either buy merchandise or services or perform some other action, such as registering and providing certain information? A. portal B. community Correct C. affiliation D. infomediary No Answer Submitted 7. Which of the following e-business models is a type of infomediary that earns revenues by drawing users to its site and serving as a gateway to a narrow focus into a particular informational topic located elsewhere on the Internet? A. Portal Correct B. Vertical portal C. Horizontal portal D. Portal community No Answer Submitted 8. Which of the following e-business models brings buyers and sellers together to facilitate the exchange of goods? A. advertising Correct B. brokerage C. community D. vendor No Answer Submitted 9. Dell Computers website for selling computers online is an example of a distribution e- business model. Correct A. True B. False No Answer Submitted 10. If a firm has selected an e-business model to follow, it does not need an e-business plan. A. True Correct B. False Chap2 1. Which of the following is NOT considered one of the basic external environmental forces? A. intermediary and supplier B. globalization C. economic Correct D. information and knowledge No Answer Submitted 2. Which of the following is NOT considered one of the basic internal environmental forces? A. management and organization structure Correct B. competitive C. human resources D. finance No Answer Submitted 3. Globalization forces and the Internet A. are not considered a threat to local control of culture. B. do not promote international standards of behavior. C. are not perceived as a threat to national identities. Correct D. allow third-world companies to join first-world companies in common business ventures. No Answer Submitted 4. Which of the following favors globalization? A. United Nations B. CNN Correct C. WTO D. NASDAQ No Answer Submitted 5. The celebration of achievements by those who overcome obstacles and adversities is an example of the ________ forces in the external environment. A. competitive B. globalization C. demographic Correct D. sociocultural No Answer Submitted 6. Which of the following is NOT a part of demographic forces in the external environment? A. age Correct B. culture C. marital status D. income No Answer Submitted 7. Which of the following is NOT part of economic forces in the external environment? A. employment and income levels Correct B. intermediaries and suppliers C. interest rates and inflation D. foreign exchange values No Answer Submitted 8. The ________ forces relate to the direct competition between firms that offer similar or substitute products and services. Correct A. competitive B. intermediary C. technological D. political No Answer Submitted 9. The firm's management and organizational structure forces do NOT include those related to theories about A. leadership and employee motivation. B. the organization culture. Correct C. availability of information to employees. D. communications styles. No Answer Submitted 10. Providing their employees with fair and competitive career opportunities for growth is an example of _________ forces in the internal environment. A. information and knowledge Correct B. human resources C. management and organization structure D. competitive 1. The competition that exists between firms is a force in the external environment. Correct A. True B. False No Answer Submitted 2. The firm's financial condition is an external environmental force. A. True Correct B. False No Answer Submitted No Answer Submitted 3. Buying and selling activity is most closely associated with which of the following e- business models? A. pay-per-view B. community C. advertising Correct D. brokerage No Answer Submitted 4. Finding online customers and directing them to vendors is an activity most closely associated with which of the following e-business models? A. membership B. subscription Correct C. affiliation D. advertising No Answer Submitted 5. Retail automobile dealerships illustrate the use of the ________ e-business model by finding products to sell at online whole web sites. A. e-commerce B. subscription C. infomediary Correct D. distribution channel No Answer Submitted 6. Vendors of music might consider greater use of the _______ e-business model as more and more customers look to buy music through the Internet. A. distribution channel Correct B. pay-per-view C. community D. affiliation No Answer Submitted 7. A web site that brings together those interested in home renovations is likely to adopt the _______ e-business model. A. community B. affiliation C. advertising Correct D. All of these e-business models are likely to be adopted by the web site. No Answer Submitted 8. Which of the following statements about Internet-based software is NOT correct, according to the textbook? Correct A. Every firm should have an e-commerce presence so customers can buy the firm's products more conveniently. B. Today, email is considered a standard communication tool for all businesspeople. C. Every organization can benefit from the addition of a web site. D. Before committing to any software solution, it is advisable to examine the impact that an adoption of the software will have on the entire e-business plan. No Answer Submitted 9. The concept behind ______ is to establish a seamless system for handling any and all information that involves _______ interaction with the firm's employees. A. SCM; management's B. SCM; outsiders' Correct C. CRM; customers' D. CRM; suppliers' No Answer Submitted 10. Which of the following are common fundamental beliefs characteristic of those favoring the adoption of Internet-based software and e-business solutions. A. The belief that adoption will lead to increased efficiency and productivity. B. The belief that adoption will lead to increased quality, standardization, and customization of the delivery of products and services. C. The belief that adoption will create competitive advantage online. Correct D. All of these are common fundamental beliefs characteristic of those favoring the adoption of Internet- based software and e-business solutions. 1. A business model is a descriptive representation of how a business functions. Correct A. True B. False No Answer Submitted 2. Firms like Charles Schwab that facilitate the exchange process have adopted the distribution channel member e-business model. A. True Correct B. False No Answer Submitted 3. Allowing free-access to online video games that are framed by advertisements illustrates the use of the advertising e-business model. Correct A. True B. False No Answer Submitted 4. A research firm is using the affiliation e-business model since access to reports posted on their web site requires the payment of an annual access fee. A. True Correct B. False No Answer Submitted A. efficiency B. quality improvement and innovation Correct C. partnership D. customer responsiveness No Answer Submitted 5. Much strategic planning effort focuses on the task of finding ways to add customer perceived value in the A. partnership. B. strategic alliance. C. business plan. Correct D. value chain. No Answer Submitted 6. Which of the following are NOT primary activities in the value chain? A. research and development B. production C. marketing and sales Correct D. All of these are primary activities in the value chain. No Answer Submitted 7. Superior competencies can allow a firm to A. differentiate its products. Correct B. differentiate its products and/or lower its costs. C. lower its costs. D. develop new capabilities. No Answer Submitted 8. Which of the following are NOT critical factors to weigh in the development of an online presence for an existing firm? A. The plan should complement the existing non-Internet- based business plan. B. The plan should allow sufficient time for users to adapt to the new methods. Correct C. Users need not be given any incentive to adapt to a new system, since the advantages will be obvious and motivating enough. D. New systems are complex and users will need support as they adapt to it. No Answer Submitted 9. The local phone company that provides dial-up Internet service to customers is part of the telecommunications Correct A. supply chain. B. transnational strategy. C. distinctive competency. D. strategic planning process. No Answer Submitted 10. A firm like Microsoft illustrates a ______strategy when it's MSN.com web site is customized to suit local customers' needs through the display of local languages of users. A. international Correct B. multi-domestic C. global D. transnational 1. The creation of new e-business plans and the ongoing modification of existing plans are best approached by following the steps in the strategic planning process. Correct A. True B. False No Answer Submitted 2. Planning is organized hierarchically from the bottom up through to the top of the organization. A. True Correct B. False No Answer Submitted 3. Factors that are both external as well as internal to the firm are an influential part of the strategic planning process. Correct A. True B. False No Answer Submitted 4. Strategic alliances are arranged as part of divisional-level planning. A. True Correct B. False No Answer Submitted 5. A larger firm that buys a smaller operation and integrates it into its organizational structure is conducting vertical integration. A. True Correct B. False No Answer Submitted 6. Emphasizing that Dell Computers can produce and deliver a customized unit in less time than competitors is an illustration of differentiation strategy. Correct A. True B. False No Answer Submitted 7. Innovation is mostly associated with building competitive competencies at the operating- level of strategic planning. Correct A. True B. False No Answer Submitted