Download Understanding Emotions in Communication & Relationships: Interplay of Emotions and more Study notes Introduction to Sociology in PDF only on Docsity! CHAPTER 7: EMOTIONS AND COMMUNICAITONS 1. Chilling Effect (178): Occurs when we suppress complaints and expressions of dissatisfaction or anger from someone we perceive as more powerful than us, because we fear that the more powerful person could punish us. 2. Cognitive Labeling View of Emotions (172): The theory that our feelings are shaped by the labels we apply to our physiological responses. 3. Counterfeit Emotional Language (181): Communication that seems to express feelings but doesn’t actually describe what a person is feeling. 4. Deep Acting (175): Management of inner feelings. 5. Emotional Intelligence (168): The ability to recognize which feelings are appropriate in which situations, and the skill to communicate those feelings effectively. 6. Emotions (171): Our experience and interpretation of internal sensations as they are shaped by physiology, perceptions, language, and social experiences. 7. Emotion Work (175): The effort we invest to make ourselves feel what our culture defines as appropriate and not to feel what our culture defines as inappropriate in particular situations. 8. Feeling Rules (174): Culturally based guidelines that tell us what we have a right to feel or are expected to feel in specific situations. 9. Framing Rules (174): Culturally based guidelines that define the emotional meaning of situations and events. 10. Interactive View of Emotions (173): The theory that social rules and understandings shape what people feel and how they express and withhold feelings. 11. Organismic View of Emotions (171): The theory that external phenomena cause physiological changes that lead us to experience emotions. Also called the James-Lang view of emotions. 12. Perceptual View of Emotions (171): The theory that subjective perceptions shaped the meanings of external phenomena and the emotions we associate with them. Also called appraisal theory. 13. Rational-Emotive Approach to Feelings (185): Using rational thinking to challenge and change debilitating emotions that undermine self-concept and self-esteem. 14. Self-Talk (184): Intrapersonal communication that affects our feelings and behaviors. 15. Surface acting (175): Controlling outward expression of inner feelings. CHAPTER 8: COMMUNICATION CLIMATE: The Foundation of Personal Relationships 1. Assertion (211): A clear, nonjudgmental statement of what we feel, need, or want. Not synonymous with aggression, which involves putting our needs ahead of others’ needs, sometimes at cost to them. 2. Commitment (196): A decision to remain with a relationship. One of three dimensions of enduring romantic relationships, commitment has greater influence on relationship continuity than does love alone. Also refers to an advanced stage in the escalation of a romantic relationship. 3. Communication Climate (195): The overall feeling, or emotional mood, of a relationship. Shaped by verbal and non-verbal interaction between people. 4. Ethnocentrism (206): The assumption that one’s own culture and its norms are the only right ones. Ethnocentric communication reflects certainty, which tends to create defensive communication climates. 5. Investments (196): Elements (such as energy, time, money, and emotion) put into a relationship that cannot be recovered should the relationship end. Investment, more than rewards and love, increases commitment. 6. Relational Dialectics (199): Opposing forces, or tensions, that are normal parts of all relationships. The three rational dialectics are autonomy/intimacy, novelty/routine, and openness/closedness. 7. Self-disclosure (198): The act of revealing personal information about ourselves that others are unlikely to discover in other ways. 8. Trust (197): Belief in another’s reliability (that he or she will do what is promised) and emotional reliance on the other to care about and protect our welfare; the relief that our private information is safe with the other person.
