www.mhhe.com/kinickiob3e Organizational Behavior MGMT 3324 Midterm Study Guide Ch.1: Needed: People-Centered Managers and Workplaces Pfeffer’s 7 people-cetered practices: when implemented properly bring: high job satisfaction, low turnover, high quality and performance. • Job security • Careful hiring • Empowerment • Generous pay for performance • Training • Less emphasis on status • Trust building Strategic context for managing people: 4 P cycle of continuous improvement. The 4 P’s include: 1) people - skill development, motivation, teamwork, and decreased stress 2) products - continuous improvement focuses on greater customer satisfaction and better quality goods and services 3) processes - faster product development and production cycle times, system flexibility, and organizational learning 4) productivity - reduced waste, reduced rework and the most efficient use of all resources Strategic Results: The 4-P Cycle of Continuous Improvement: 1. Managers Get Results with and Through Other...