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Lecture Notes for HTM 1414 - Intro to HTM Management with Glynn at Virginia Tech (VT)

Notes Information

Material Type:Note
Professor:Glynn
Class:HTM 1414 - Intro to HTM Management
Subject:Hospitality and Tourism Management
University:Virginia Polytechnic Institute And State University
Term:Spring 2003
Keywords:
  • Convention and Visitors Bureaus (cvbs)
  • Direct Spending
  • Expositions
  • Indirect Spending
  • Management Contracts
  • Housekeeper
  • Specific Goal
  • Back of the House
  • Occupancy Rate
  • Management Companies
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Sample Document Text

HTM 1414 Chapter 1: Welcome to the Hospitality Industry Hospitality industry: wide range of businesses, each of which is dedicated to the service of people away from home; businesses that emphasize personnel's responsibility to be hospitable hosts and managers of services offered Tourism: travel for recreation or the promotion and arrangement of such travel Hospitality and tourism network: group of separate and competitive closely interrelated industries Ordinaries: public houses in Colonial America Trends: prevailing tendencies or general movements Cuisine: food cooked and served in styles from around the world Amenities: features that add material comfort, convenience, or smoothness to social interactions Service encounter: period of time in which a customer directly interacts with either personnel or the physical facilities and other visible elements of a hospitality business Gestalt evaluation: holistic evaluation of a service encounter, as in "everything went right" Walk-i...

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