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Class:BADM 9391 - Dissertation-Extension
Subject:Business Administration
University:University of Texas - Pan American
Term:Fall 2014
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BUSN 258 All Homework Assigments, You Decide, Case Study


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BUSN 258 Week 1 Homework Asssignment Independent Auto Sales and Service (NEW)

BUSN 258 Week 3 Homework Asssignment Independent Auto Sales and Service (NEW)

BUSN 258 Week 6 Homework Asssignment Independent Auto Sales and Service (NEW)

BUSN 258 Final Exam (All 3 Sets)


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BUSN 258 Final Exam (NEW)

BUSN 258 Week 8 Final Exam 1

BUSN 258 Week 8 Final Exam 2

BUSN 258 Final Exam (NEW)


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BUSN 258 Final Exam (NEW)

 

 

Question 1.1. (TCO 1) Which of these key organizational behaviors helps customers to interact with your organization?

BUSN 258 Midterm (All 3 Sets)


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BUSN 258 Midterm (NEW)

 

BUSN 258 Week 4 Midterm - Set 1

 

BUSN 258 Week 4 Midterm - Set 2

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BUSN 258 Midterm (NEW)


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BUSN 258 Week 4 Midterm (NEW)

 

 

BUSN 258 Midterm

 

1.         Question :        (TCO 9) How many people is an unhappy customer likely to tell about a bad experience?

BUSN 258 Week 1 Assignment (Devry)


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1. What major corporations that you’ve heard of seem to be doing the best job of building customer loyalty? In what ways do they attempt to build long-term relationships with customers?

2. How do ripple effects escalate the problem of the lost customer?

BUSN 258 Week 1 DQ 1Positive Impact of Good Customer Service


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BUSN 258 Week 1 DQ Impact of Good Customer Service

How does good customer service positively affect both the company and the customer?

BUSN 258 Week 1 DQ 2 Relation With Customers


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BUSN 258 Week 1 DQ Relation With Customers

How can companies build healthy relationships with customers?

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BUSN 258 Week 1 Homework AsssignmentIndependent Auto Sales and Service (NEW)


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BUSN 258 Week 1 Homework Asssignment

 

Choose either the Independent Auto Sales and Service (IAS) case on

page 16, or the Network Nutrition Distributors (NND) case 

BUSN 258 Week 1 to 7 All DQs

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This Tutorial contains All DQs (Except Week 6 DQ1, Week 7 DQ1)

 

BUSN 258 Week 1 DQ 1 Positive Impact of Good Customer Service

 

BUSN 258 Week 1 DQ 2 Relation With Customers
BUSN 258 Week 2 Assignment (Devry)


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1.What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in.

2.What are three major elements that complicate listening? Give customer-service related examples of each.

BUSN 258 Week 2 DQ 1 Engaging Your Customers


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BUSN 258 Week 2 DQ Engaging Your Customers

Choose one of the Action Tips presented in Chapter 2 of the textbook and describe the tip, as well as how you would implement it for a particular company.

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BUSN 258 Week 2 DQ 2 Listening To Your Customers


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DQ 2

 

Listening to Your Customers (graded)

Choose one of the Action Tips presented in Chapter 3 of the textbook and describe the tip, as well as why it is important. Illustrate your argument with an example

BUSN 258 Week 2 You Decide (Devry)


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Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words. Drop the report in the DropBox. Remember to run the spelling and grammar checker on your work before turning it in. 

BUSN 258 Week 3 Case Study (Devry)


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1. Interview: After completing your assigned readings for this week, interview someone who has a customer relations/customer service role or responsibility where the person has organizational responsibility and knowledge of the companyÂ’s customer relations policies
BUSN 258 Week 3 Case Study McDuffie Dentistry


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BUSN 258 Week 3 Case Study McDuffie Dentistry

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BUSN 258 Week 3 DQ 1 Talkng to Your Customers on Phone


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BUSN 258 Week 6 DQ Talkng to Your Customers on Phone

Choose one of the Action Tips in Chapter 4 of the textbook, and discuss it with examples.

BUSN 258 Week 3 DQ 2 Electronic and Internet Communication


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BUSN 258 Week 3 DQ Electronic and Internet Communication

Choose one of the Action Tips in Chapter 5 of the textbook, and discuss why it is important. Provide an example of the tip, from your experience as a customer, or your experience as an employee.

BUSN 258 Week 3 Homework AsssignmentIndependent Auto Sales and Service (NEW)


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Continuing either the Independent Auto Sales and Service (IAS) or

Network Nutrition Distributors (NND) case that you started in Week 1, answer

the Strategy Planning Questions listed on page 77 at the end 
BUSN 258 Week 4 Assignment (Devry)


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1. Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision. Think, for example, of places you have stopped doing business with. What little things pushed 
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BUSN 258 Week 4 DQ 1 Addressing Customer Turnoffs


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Addressing Customer Turnoffs (graded)

What causes customers to become dissatisfied and turned off? How can you prevent it?

BUSN 258 Week 4 DQ 2 Emerging Trends in Customer Service


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Emerging Trends in Customer Service

Choose one emerging trend in customer service and discuss how it is impacting the relationships between companies and customers

BUSN 258 Week 4 Midterm - Set 1 (Devry)


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1.Question :

 

(TCO 1) Excellent organizations are
BUSN 258 Week 4 Midterm - Set 2 (Devry)


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1.

Question :

(TCO 1) The letter L in the acronym LIFE stands for ________.

 

 

2. Question : (TCO 2) Customer loyalty 
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BUSN 258 Week 5 Assignment (Devry)


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1. How can organizations become more open to feedback? What kinds of employee training would help? What would you tell your employees about feedback importance if you were the boss?

2. What are the three important steps needed to recover the potentially lost customer
BUSN 258 Week 5 DQ 1 Collecting Customer Feedback


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Collecting Customer Feedback

How can companies collect feedback from customers, and how much data should be collected
BUSN 258 Week 5 DQ 2 Handling Customer Complaints


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Handling Customer Complaints

How should you handle a dissatisfied customer? What about a customer with unreasonable complaints?

BUSN 258 Week 5 You Decide (Devry)


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Scenario Summary

You are a general manager with a service company. You are hearing comments from your sales group that customers are unhappy with your company. The comments range from poor service, missed assignments, to technical failures. 
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BUSN 258 Week 6 Case Study (Devry)


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BUSN 258 Week 6 Case Study LL Bean & AT&T

BUSN 258 Week 6 Case Study Trader Joes and Time Warner Cable


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Companies with Good and Bad Service

Trader Joe’s & Time Warner Cable

BUSN 258 Week 6 DQ 2 Using Information to Exceed Customer Expectations


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DQ 2

 

Using Information to Exceed Customer Expectations (graded)

Explain how providing accurate and timely information can be used to exceed customer expectations.

BUSN 258 Week 6 Homework Asssignment Independent Auto Sales and Service (NEW)


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Continuing either the Independent Auto Sales and Service (IAS) or

Network Nutrition Distributors (NND) case that you started in Week 1 and

continued in Week 3, answer the Strategy Planning Questions listed 
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BUSN 258 Week 7 Assignment (Devry)


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1.Which of the two general causes of stress,worker characteristics and working conditions,is the most significant in your job? How can you control or manage it?

2. How can a manager best set a strategy for improving customer loyalty? What steps make sense
BUSN 258 Week 7 DQ 2 Stress and Customer Service


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DQ 2

 

Stress and Customer Service (graded)

Customer service can be seen as a kind of emotional labor. How can you reduce stress and prevent burnout if you are a customer service representative

BUSN 258 Week 7 You Decide (Devry)


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Scenario Summary

 

You are Bob Yeader, a Sales Manager, of a small printing company. One of you sales people asked for a meeting. The meeting was difficult. The sales person, Pat Lawson, broke down in the meeting. Pat said the work was too much and the customers too demanding
BUSN 258 Week 8 Final Exam 1 (Devry)


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1.

Question :

(TCO 1) The best way to win customer loyalty 
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BUSN 258 Week 8 Final Exam 2 (Devry)


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1.

Question :

(TCO 1) The first step to reduce waiting time 
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 BUSN 258 All Homework Assigments, You Decide, Case Study


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BUSN 258 Week 1 Homework Asssignment Independent Auto Sales and Service (NEW)

BUSN 258 Week 3 Homework Asssignment Independent Auto Sales and Service (NEW)

BUSN 258 Week 6 Homework Asssignment Independent Auto Sales and Service (NEW)

 BUSN 258 Final Exam (All 3 Sets)


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BUSN 258 Final Exam (NEW)

BUSN 258 Week 8 Final Exam 1

BUSN 258 Week 8 Final Exam 2

 BUSN 258 Final Exam (NEW)


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BUSN 258 Final Exam (NEW)

 

 

Question 1.1. (TCO 1) Which of these key organizational behaviors helps customers to interact with your organization?

 BUSN 258 Midterm (All 3 Sets)


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BUSN 258 Midterm (NEW)

 

BUSN 258 Week 4 Midterm - Set 1

 

BUSN 258 Week 4 Midterm - Set 2

 BUSN 258 Midterm (NEW)


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BUSN 258 Week 4 Midterm (NEW)

 

 

BUSN 258 Midterm

 

1.         Question :        (TCO 9) How many people is an unhappy customer likely to tell about a bad experience?

 BUSN 258 Week 1 Assignment (Devry)


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1. What major corporations that you’ve heard of seem to be doing the best job of building customer loyalty? In what ways do they attempt to build long-term relationships with customers?

2. How do ripple effects escalate the problem of the lost customer?

 BUSN 258 Week 1 DQ 1Positive Impact of Good Customer Service


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BUSN 258 Week 1 DQ Impact of Good Customer Service

How does good customer service positively affect both the company and the customer?

 BUSN 258 Week 1 DQ 2 Relation With Customers


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BUSN 258 Week 1 DQ Relation With Customers

How can companies build healthy relationships with customers?

 BUSN 258 Week 1 Homework AsssignmentIndependent Auto Sales and Service (NEW)


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BUSN 258 Week 1 Homework Asssignment

 

Choose either the Independent Auto Sales and Service (IAS) case on

page 16, or the Network Nutrition Distributors (NND) case 
  

BUSN 258 Week 1 to 7 All DQs

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This Tutorial contains All DQs (Except Week 6 DQ1, Week 7 DQ1)

 

BUSN 258 Week 1 DQ 1 Positive Impact of Good Customer Service

 

BUSN 258 Week 1 DQ 2 Relation With Customers
 BUSN 258 Week 2 Assignment (Devry)


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1.What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in.

2.What are three major elements that complicate listening? Give customer-service related examples of each.

 BUSN 258 Week 2 DQ 1 Engaging Your Customers


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BUSN 258 Week 2 DQ Engaging Your Customers

Choose one of the Action Tips presented in Chapter 2 of the textbook and describe the tip, as well as how you would implement it for a particular company.

 BUSN 258 Week 2 DQ 2 Listening To Your Customers


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DQ 2

 

Listening to Your Customers (graded)

Choose one of the Action Tips presented in Chapter 3 of the textbook and describe the tip, as well as why it is important. Illustrate your argument with an example

 BUSN 258 Week 2 You Decide (Devry)


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Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words. Drop the report in the DropBox. Remember to run the spelling and grammar checker on your work before turning it in. 

 BUSN 258 Week 3 Case Study (Devry)


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1. Interview: After completing your assigned readings for this week, interview someone who has a customer relations/customer service role or responsibility where the person has organizational responsibility and knowledge of the companyÂ’s customer relations policies
 BUSN 258 Week 3 Case Study McDuffie Dentistry


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BUSN 258 Week 3 Case Study McDuffie Dentistry

 BUSN 258 Week 3 DQ 1 Talkng to Your Customers on Phone


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BUSN 258 Week 6 DQ Talkng to Your Customers on Phone

Choose one of the Action Tips in Chapter 4 of the textbook, and discuss it with examples.

 BUSN 258 Week 3 DQ 2 Electronic and Internet Communication


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BUSN 258 Week 3 DQ Electronic and Internet Communication

Choose one of the Action Tips in Chapter 5 of the textbook, and discuss why it is important. Provide an example of the tip, from your experience as a customer, or your experience as an employee.

 BUSN 258 Week 3 Homework AsssignmentIndependent Auto Sales and Service (NEW)


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Continuing either the Independent Auto Sales and Service (IAS) or

Network Nutrition Distributors (NND) case that you started in Week 1, answer

the Strategy Planning Questions listed on page 77 at the end 
 BUSN 258 Week 4 Assignment (Devry)


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1. Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision. Think, for example, of places you have stopped doing business with. What little things pushed 
 BUSN 258 Week 4 DQ 1 Addressing Customer Turnoffs


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Addressing Customer Turnoffs (graded)

What causes customers to become dissatisfied and turned off? How can you prevent it?

 BUSN 258 Week 4 DQ 2 Emerging Trends in Customer Service


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Emerging Trends in Customer Service

Choose one emerging trend in customer service and discuss how it is impacting the relationships between companies and customers

 BUSN 258 Week 4 Midterm - Set 1 (Devry)


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1.Question :

 

(TCO 1) Excellent organizations are
 BUSN 258 Week 4 Midterm - Set 2 (Devry)


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1.

Question :

(TCO 1) The letter L in the acronym LIFE stands for ________.

 

 

2. Question : (TCO 2) Customer loyalty 
 BUSN 258 Week 5 Assignment (Devry)


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1. How can organizations become more open to feedback? What kinds of employee training would help? What would you tell your employees about feedback importance if you were the boss?

2. What are the three important steps needed to recover the potentially lost customer
 BUSN 258 Week 5 DQ 1 Collecting Customer Feedback


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Collecting Customer Feedback

How can companies collect feedback from customers, and how much data should be collected
 BUSN 258 Week 5 DQ 2 Handling Customer Complaints


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Handling Customer Complaints

How should you handle a dissatisfied customer? What about a customer with unreasonable complaints?

 BUSN 258 Week 5 You Decide (Devry)


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Scenario Summary

You are a general manager with a service company. You are hearing comments from your sales group that customers are unhappy with your company. The comments range from poor service, missed assignments, to technical failures. 
 BUSN 258 Week 6 Case Study (Devry)


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BUSN 258 Week 6 Case Study LL Bean & AT&T

 BUSN 258 Week 6 Case Study Trader Joes and Time Warner Cable


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Companies with Good and Bad Service

Trader Joe’s & Time Warner Cable

 BUSN 258 Week 6 DQ 2 Using Information to Exceed Customer Expectations


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DQ 2

 

Using Information to Exceed Customer Expectations (graded)

Explain how providing accurate and timely information can be used to exceed customer expectations.

 BUSN 258 Week 6 Homework Asssignment Independent Auto Sales and Service (NEW)


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Continuing either the Independent Auto Sales and Service (IAS) or

Network Nutrition Distributors (NND) case that you started in Week 1 and

continued in Week 3, answer the Strategy Planning Questions listed 
 BUSN 258 Week 7 Assignment (Devry)


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1.Which of the two general causes of stress,worker characteristics and working conditions,is the most significant in your job? How can you control or manage it?

2. How can a manager best set a strategy for improving customer loyalty? What steps make sense
 BUSN 258 Week 7 DQ 2 Stress and Customer Service


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DQ 2

 

Stress and Customer Service (graded)

Customer service can be seen as a kind of emotional labor. How can you reduce stress and prevent burnout if you are a customer service representative

 BUSN 258 Week 7 You Decide (Devry)


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Scenario Summary

 

You are Bob Yeader, a Sales Manager, of a small printing company. One of you sales people asked for a meeting. The meeting was difficult. The sales person, Pat Lawson, broke down in the meeting. Pat said the work was too much and the customers too demanding
 BUSN 258 Week 8 Final Exam 1 (Devry)


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1.

Question :

(TCO 1) The best way to win customer loyalty 
 BUSN 258 Week 8 Final Exam 2 (Devry)


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1.

Question :

(TCO 1) The first step to reduce waiting time 
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