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Class:BUS-K 201 - THE COMPUTER IN BUSINESS
Subject:Business
University:Indiana University - Bloomington
Term:Spring 2011
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Strategic Planning What focuses on long range planning such as plant size, location, and type of process to be used?
Distribution, Manufacturing Wal-Mart and Procter and gambe implemented a tremendously succesful scm system. The system linked walmarts_______ centers directly to P&G's_______ centers
-Which of the following is an organizational result from an effective and efficient supply chain management system. -Decrease the power of its buyers-Create entry barriers thereby reducing the threat of new entrant-Increase efficiencies while seeking a competitive adcantage through cost leasership-Increase its own supplier power-Increase switching costs to reduce the threat of substitute products or services
Which of the following is a common customer service crm metric -Average time to resolutionSee page 229
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What is the overall process for developing information systems from planning and analysis through implementation and maintenance Systems development life cycle
which of the following is a business-related consequence of failing software decrease productivitydamage to brand reputationincur liabilities
Which of the following is not a primary form of agile methodology RAD-(SDLC)-Answer-RUP-SCRUM
What is a project manager? an individual who is an expert in project planning and management
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Which of the following includes a common reason why change occurs- A misunderstanding of initial scope-Shifts in planed technology that force unexpected and significant changes to the business-an omission in defining initial scope
What is consolidation? Involves the aggregation of information and features simple roll-ups to complex grouping of interrelated information
What are three phases in the evolution of CRM Reporting, analyzing, and predicting
Definition
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 Strategic PlanningWhat focuses on long range planning such as plant size, location, and type of process to be used?
 Distribution, ManufacturingWal-Mart and Procter and gambe implemented a tremendously succesful scm system. The system linked walmarts_______ centers directly to P&G's_______ centers
 -Which of the following is an organizational result from an effective and efficient supply chain management system.-Decrease the power of its buyers-Create entry barriers thereby reducing the threat of new entrant-Increase efficiencies while seeking a competitive adcantage through cost leasership-Increase its own supplier power-Increase switching costs to reduce the threat of substitute products or services
 Which of the following is a common customer service crm metric-Average time to resolutionSee page 229
 What is the overall process for developing information systems from planning and analysis through implementation and maintenanceSystems development life cycle
 which of the following is a business-related consequence of failing softwaredecrease productivitydamage to brand reputationincur liabilities
 Which of the following is not a primary form of agile methodologyRAD-(SDLC)-Answer-RUP-SCRUM
 What is a project manager?an individual who is an expert in project planning and management
 Which of the following includes a common reason why change occurs-A misunderstanding of initial scope-Shifts in planed technology that force unexpected and significant changes to the business-an omission in defining initial scope
 What is consolidation?Involves the aggregation of information and features simple roll-ups to complex grouping of interrelated information
 What are three phases in the evolution of CRMReporting, analyzing, and predicting
  Definition
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