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Class:COM 32500 - Interviewing: Principles And Practice
Subject:COM-Communication
University:Purdue University - Main Campus
Term:Summer 2010
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interview conversation between 2 parties with predetermined purpose that is met by asking and answering questions
Levels of Interaction L1: safe, non-threatening L2: Personal, controversial L3: Intimate and more controversial
Open Interview Questions
Closed Interview Questions Definition
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Leading Questions geared toward an answer
Neutral Questions answer how you want
Primary Question introduces new topics or areas within a topic. they can stand alone
Probing question used to follow up and learn more info
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Types of Probing Silent, Nudging, Clearinghouse, Informational, Restatement, Reflective, Mirror
Silent Probe nonverbal probe (silent gesture to allow time to answer)
Nudging Probe when silent fails use this
Clearinghouse Probe if you feel like you missed something ask one of these
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Informational Probe ask more about a previous question
Restatement Probe rephrase a question
Reflective Probe clarification of an answer
Mirror Probe summarizes answers to verify
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Pitfalls Bipolar Trap, Open to Closed, Double Barreled, Leading Push, Guessing Game, Curious, Quiz Show, Complexity v. Simplicity, Don't ask Don't Tell
Bipolar Trap yes or no questions (one or the other answers)
Open to Close Switch ask open question but rush into a close
Double Barreled asking two or more questions at the same time
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Leading Push suggest how a person should respond
Guessing Game guess instead of asking
Curios asking irrelevant informatino
Quiz Show asking a question the interviewee can't answer
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Complexity v Simplicity asking long confusing questions
Don't Ask Don't Tell socially taboo subject of questions
Opening Techniques State the purpose Summarize a problem - use when E is unaware of problem Explain the problem that was discovered - don't place blame Offer Incentive or Reward - used in sales Request for Advice Refer to Known Position Refer to Person who sent you Request Specific Amount of Time
Non Verbals hand shake, smile, dress well
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closing an interview termination of interview not relationship, may summarize
Closing Techniques offer Answer questions use a clearing house question declare completion of intended purpose make personal inquires make professional inquires Signal that time is up Express Appreciation Explain reason for the closing
Interview Schedules Nonscheduled, Moderately Scheduled, highly schedule, highly standardized
guide v. schedule guide - structure of interview (topical chronological) schedule - includes main and probing questions
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 interviewconversation between 2 parties with predetermined purpose that is met by asking and answering questions
 Levels of InteractionL1: safe, non-threatening
L2: Personal, controversial
L3: Intimate and more controversial
 Open Interview Questions 
 Closed Interview QuestionsDefinition
 Leading Questionsgeared toward an answer
 Neutral Questionsanswer how you want
 Primary Questionintroduces new topics or areas within a topic. they can stand alone
 Probing questionused to follow up and learn more info
 Types of ProbingSilent, Nudging, Clearinghouse, Informational, Restatement, Reflective, Mirror
 Silent Probenonverbal probe (silent gesture to allow time to answer)
 Nudging Probewhen silent fails use this
 Clearinghouse Probeif you feel like you missed something ask one of these
 Informational Probeask more about a previous question
 Restatement Proberephrase a question
 Reflective Probeclarification of an answer
 Mirror Probesummarizes answers to verify
 PitfallsBipolar Trap, Open to Closed, Double Barreled, Leading Push, Guessing Game, Curious, Quiz Show, Complexity v. Simplicity, Don't ask Don't Tell
 Bipolar Trapyes or no questions (one or the other answers)
 Open to Close Switchask open question but rush into a close
 Double Barreled asking two or more questions at the same time
 Leading Pushsuggest how a person should respond
 Guessing Gameguess instead of asking
 Curiosasking irrelevant informatino
 Quiz Showasking a question the interviewee can't answer
 Complexity v Simplicityasking long confusing questions
 Don't Ask Don't Tellsocially taboo subject of questions
 Opening TechniquesState the purpose
Summarize a problem - use when E is unaware of problem
Explain the problem that was discovered - don't place blame
Offer Incentive or Reward - used in sales
Request for Advice
Refer to Known Position
Refer to Person who sent you
Request Specific Amount of Time
 Non Verbalshand shake, smile, dress well
 closing an interviewtermination of interview not relationship, may summarize
 Closing Techniquesoffer Answer questions
use a clearing house question
declare completion of intended purpose
make personal inquires
make professional inquires
Signal that time is up
Express Appreciation
Explain reason for the closing
 Interview SchedulesNonscheduled, Moderately Scheduled, highly schedule, highly standardized
 guide v. scheduleguide - structure of interview (topical chronological)
schedule - includes main and probing questions
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