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Class:HRTM 331 - HOTEL OPERATIONS I
Subject:HOTEL/RESTRNT/TOURISM MGT
University:New Mexico State University-Main Campus
Term:Spring 2010
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REVPAR indicates A. Revenue per available rooms B. Realized equity for available rooms C. Realized evaluation per all rooms D. Revenue per rooms sold A.
Average rate can also be expressed as A. Average daily rate B. ADR C. Sales per occupied room D. All of the above D.
Which lodging company does not own, nor manage, nor lease, nor franchise hotels? A. Best Western B. Wyndham C. Hilton D. Inter-Continental E. None of these, each chain does some of each A.
AAA will rate any hotel that requests and pays the fees, while Mobil restricts its ratings to a select few. A. True B. False A.
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Average Rate is calculated: A. Room Sales (in $)÷Number of Rooms Available for Sale B. Room Sales (in $)÷Number of Rooms Occupied or Sold C. Number of Rooms Available for Sale÷Number of Rooms Occupied (Sold) D. Number of Rooms Occupied or Sold÷Room Sales (in $) E. Number of Rooms Occupied (Sold)÷Number of Rooms Available for Sale B.
During the great depression in the 1930’s A. Many hotels flourished in occupancy due to lack of materials for building B. Many hotels went into receivership C. Many new hotel brands were developed D. Kemmons Wilson developed the Holiday Inn hotel concept E. All of the above B.
REVPAR can also be calculated as A. Occupied rooms ÷ ADR B. ADR x occupancy percentage C. Occupancy Percentage ÷ ADR D. ADR x # of occupied rooms E. ADR ÷ Available Rooms B.
A hotel counts comp rooms as occupied rooms, which results in a (an): A. Higher percentage of OOI rooms B. Lower ratio of employees per room C. Improved percentage of occupancy D. Change in all of the above values E. Status quo: no affect on any of the above values C.
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Occupancy percentage is calculated: A. Number of Rooms Available for Sale÷Number of Rooms Occupied (Sold) B. Number of Rooms Occupied (Sold)÷Number of Rooms Available for Sale C. Number of Rooms Occupied or Sold÷Room Sales (in $) D. Room Sales (in $)÷Number of Rooms Occupied or Sold E. Room Sales (in $)÷Number of Rooms Available for Sale B.
Which of the following is generally NOT a part of the executive committee of a hotel: A. General Manager B. Director of Marketing and Sales C. Executive Housekeeper D. Controller E. Human Resources Manager C.
An “inspector” or “inspectress” is the name given to: A. Security officers in plain clothes B. Staffers in charge of fire watch C. Housekeeping employees who signs off on ready rooms D. Franchise shoppers who approve renewal of contracts E. Both b and d, but under different circumstances C.
New Mexico: five star properties are common with over a hundred five star or five diamond hotels and resorts within the state. A. True B. False B.
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The 1830’s to 1870’s comprised an era of the building of many great hotels. This was largely due to A. The advent of internet marketing B. The sanctioning of legalized gambling C. The national Highway Act D. Cities large and small desiring to make a statement that they had “arrived as a great city D.
Hotels cannot have more than one ownership or operating structure, they could not per se have a management company and franchise with dif. names A. True B. False B.
Which of the following is considered to be the father of American Hotels? A. Baron Hilton B. Ellsworth Statler C. Howard Dearing Johnson D. J. Willard Marriott. E. Ray Kroc B.
Anti-trust laws forbid a hotel company (say, Marriott) from owning another hotel company (say, Ritz-Carlton). A. True B. False B.
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A management contract company may choose to operate the hotel as an independent or as part of a chain, or franchise. A. True B. False A.
The individual responsible for the full scope of the operation at the unit (hotel) level is generally titled the: A. MD (managing director) B. CEO (chief executive officer) C. CFO (chief financial officer) D. GM (general manager) D.
We have record of the hotel or lodging industry throughout the past (approximately) A. 600 years B. 4000 years C. 400 years D. 200 years E. 2000 years B.
The hotel industry differs from manufacturing primarily because of
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  REVPAR indicatesA. Revenue per available rooms
B. Realized equity for available rooms
C. Realized evaluation per all rooms
D. Revenue per rooms sold





A.
 Average rate can also be expressed as A. Average daily rate
B. ADR
C. Sales per occupied room
D. All of the above





D.
  Which lodging company does not own, nor manage, nor lease, nor franchise hotels? A. Best Western
B. Wyndham
C. Hilton
D. Inter-Continental
E. None of these, each chain does some of each




A.
 AAA will rate any hotel that requests and pays the fees, while Mobil restricts its ratings to a select few.A. True
B. False







A.
 Average Rate is calculated: A. Room Sales (in $)÷Number of Rooms Available for Sale
B. Room Sales (in $)÷Number of Rooms Occupied or Sold
C. Number of Rooms Available for Sale÷Number of Rooms Occupied (Sold)
D. Number of Rooms Occupied or Sold÷Room Sales (in $)
E. Number of Rooms Occupied (Sold)÷Number of Rooms Available for Sale


B.
  During the great depression in the 1930’s A. Many hotels flourished in occupancy due to lack of materials for building
B. Many hotels went into receivership
C. Many new hotel brands were developed
D. Kemmons Wilson developed the Holiday Inn hotel concept
E. All of the above


B.
  REVPAR can also be calculated as A. Occupied rooms ÷ ADR
B. ADR x occupancy percentage
C. Occupancy Percentage ÷ ADR
D. ADR x # of occupied rooms
E. ADR ÷ Available Rooms




B.
 A hotel counts comp rooms as occupied rooms, which results in a (an):A. Higher percentage of OOI rooms
B. Lower ratio of employees per room
C. Improved percentage of occupancy
D. Change in all of the above values
E. Status quo: no affect on any of the above values




C.
 Occupancy percentage is calculated: A. Number of Rooms Available for Sale÷Number of Rooms Occupied (Sold)
B. Number of Rooms Occupied (Sold)÷Number of Rooms Available for Sale
C. Number of Rooms Occupied or Sold÷Room Sales (in $)
D. Room Sales (in $)÷Number of Rooms Occupied or Sold
E. Room Sales (in $)÷Number of Rooms Available for Sale


B.
 Which of the following is generally NOT a part of the executive committee of a hotel: A. General Manager
B. Director of Marketing and Sales
C. Executive Housekeeper
D. Controller
E. Human Resources Manager




C.
  An “inspector” or “inspectress” is the name given to: A. Security officers in plain clothes
B. Staffers in charge of fire watch
C. Housekeeping employees who signs off on ready rooms
D. Franchise shoppers who approve renewal of contracts
E. Both b and d, but under different circumstances



C.
 New Mexico: five star properties are common with over a hundred five star or five diamond hotels and resorts within the state.A. True
B. False







B.
  The 1830’s to 1870’s comprised an era of the building of many great hotels. This was largely due to A. The advent of internet marketing
B. The sanctioning of legalized gambling
C. The national Highway Act
D. Cities large and small desiring to make a statement that they had “arrived as a great city




D.
  Hotels cannot have more than one ownership or operating structure, they could not per se have a management company and franchise with dif. names A. True
B. False







B.
  Which of the following is considered to be the father of American Hotels? A. Baron Hilton
B. Ellsworth Statler
C. Howard Dearing Johnson
D. J. Willard Marriott.
E. Ray Kroc




B.
 Anti-trust laws forbid a hotel company (say, Marriott) from owning another hotel company (say, Ritz-Carlton).A. True
B. False







B.
 A management contract company may choose to operate the hotel as an independent or as part of a chain, or franchise.A. True
B. False







A.
 The individual responsible for the full scope of the operation at the unit (hotel) level is generally titled the:A. MD (managing director)
B. CEO (chief executive officer)
C. CFO (chief financial officer)
D. GM (general manager)





D.
 We have record of the hotel or lodging industry throughout the past (approximately) A. 600 years
B. 4000 years
C. 400 years
D. 200 years
E. 2000 years




B.
  The hotel industry differs from manufacturing primarily because of  
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