Koofers

Final Exam - Flashcards

Flashcard Deck Information

Class:MGT 360 - MANAG & ORG BEHAV
Subject:Management
University:California State University - Northridge
Term:Fall 2012
- of -
INCORRECT CORRECT
- INCORRECT     - CORRECT     - SKIPPED
Shuffle Remaining Cards Show Definitions First Take Quiz (NEW)
Hide Keyboard shortcuts
Next card
Previous card
Mark correct
Mark incorrect
Flip card
Start Over
Shuffle
      Mode:   CARDS LIST       ? pages   PRINT EXIT
downward influence The ability to influence those in positions lower than yours is
Expert/Information
nonverbal Your posture, hand gestures, and eye contact are all examples of what aspect of impression management?
Coercive power is the ability to take something away or punish someone for noncompliance
Generated by Koofers.com
Legitimate A professor assigns grade due to a _____ power
Power Attempting to get others to do what we want is
The guards became abusive and aggressive, but the prisoners exhibited little reaction Which of the following statements regarding the zimbardo study is incorrect?
Referent power is more effective than formal power bases and is postively related to employee performance and organizational commitment.
Generated by Koofers.com
Coalition The use of client lists by advertisers and businesses to promote goods and services is an example of the _____ influence tactic.
Cultural Values Security, Safety, and social equality are all examples of
Research on mentoring suggests... mentor training enhances program outcomes.
Utilitarianism The 5 questions article regarding ethical dilemma the ethic that is most appropriate to decisions related to public policy, legislation and government regulation is sometimes referred to as...
Generated by Koofers.com
Be Reactive During onboarding activities, employees must do all of the following to be successful except
Culture is observable to others in all of the following ways except the firm's goals
Strong Culture To ensure all cast members share the history of Walt Disney World, new hires at the resort must take the courses Traditions I & II.  WIth these classes, Walt Disney Company is creating a...
Reciprocity What principle is most central influencing how we perceive our obligations to others?
Generated by Koofers.com
Culture Creation When the organization's way of doing business provides a successful adaptation to environmental challenges, those beliefs and values are retained.
Research on the employee role in onboarding activities indicates all of the following to be true except. reactive individuals are more successful than proactive individuals.
Assumptions, artifacts, and values Organizational culture consists of three levels including:
Moral beliefs that evolved early in human development The term moral intuition refers to:
Generated by Koofers.com
Cultural Assumption Example - "People are generally dishonest"
Ethical mistake defined as a decision or action that is unintentionally unethical and that the individual or group later regrets and wishes they could somehow undo.
Strategic Decisions refer to those setting the course of the organization.
The rational decision-making model A series of steps that decision makers should consider if their goal 
Generated by Koofers.com
Decision rule The Automated ordering of ten cases when supply gets to two cases in the store is called a
The rational decision-making model A series of steps that decision makers should consider if their goal is to maximize their outcome and make the best choice describes..
Creative Decision making process Refers to arriving at decisions after first fathering information about the problem and then setting the problem consciously aside until an insightful solution to the problem arises.
Climate Experts make decisions in the intuitive decision-making models based on 
Generated by Koofers.com
Analysis Paralysis The availability of too much information leading to more and more time being spent on gathering information and thinking about it, resulting in no decisions being made
Operational Decision The program allows the salesperson to randomly award a savings coupon to any shopper of the salesperson's choice.  Who the salesperson chooses to award the coupon to is an
Keep conflicts you are experiencing to yourself. What is not a good piece of advice to give to individuals who have multiple bosses in a matrix structured organization
Functional structure The company is organizined into accounting, marketing, human resource management, and production departments.
Generated by Koofers.com
Hierarchy The number of levels an organization has
Matrix Structure Unity of command is not found in what type of organizational structure
Mechanistic Structures Highly formalized and centralized structures similar to bureaucracies are
Unionized Manufacturing firm Which of the following firms is formalization likely to occur?
Generated by Koofers.com
Management by exception What is not a tool that transformational leaders use to influence employees and create commitment to the company goals?
Research findings of leader behaviors suggest Extremely high levels of leader task-oriented behaviors may lead to burnout in employees.
Agreeableness What is not a key trait associated with leadership?
Participative leadership Leaders who ensure their employees take part in decision making have
Generated by Koofers.com
When employees have an external locus of control In what scenario would directive leadership be effective?
Self-Esteem The degree to which a person is at peace with himself and has an overall positive assessment of one's self worth and capabilities 
Which of the following is an incorrect statement about leader-member exchange LMX theory High quality LMX relationships involve an active dislike between the leader and member.
Formal Leaders Leaders who hold a position of authority and utilize the pwer that comes from their position as well as personal power to influence others are called
Generated by Koofers.com
High Emotional Intelligence Jien has the ability to ontrol his emotions in multiple situations and has empathy for others; he is internally motivated and has many admirable social skills.  Jien has....
Motivation level Situational favorableness includes a
Rewards lead to high performance Expectancy theory suggests individuals are motivated except
Directive Maurice is a manager in the production area of a large manufacturing firm.  He sets a tight production schedule every dau and makes certain each employee knows what job he performing that day and how to perform it.  Maurice has a ______ leadership style.
Generated by Koofers.com
Laid-back performance standards and style Indra Nooyi has proen to be an effective leader for PepsiCO since she took over the firm in 2006.  She exhibits all of the following leadership qualities except....
Servant Leadership Is a leadership approach that defines the leader's role as serving the needs of others.
the minimum criteria are clear. The bounded rationality model should be used to make decisions when
c. Should we downsize our organization? An example of a strategic decision is
Generated by Koofers.com
To satisfice is to accept the first alternative that meets your general criteria.
Tactical decisions are generally made by
Programmed decisions are
ones which occur frequently enough that an automated response is developed
for them.
nonprogrammed decision.
A unique, nonroutine, important decision requiring conscious thinking, information
gathering, and careful consideration of alternatives is a(n)
Generated by Koofers.com
Operational decisions are made by employees of the organization
employee pay.
To enhance organizational creativity, a manager should consider focusing on all the following areas except
rationality.
All of the following are factors that researchers focus on to evaluate the level of creativity in the decision making process except
b. Keep conflicts you are experiencing to yourself.
Which of the following is not a good piece of advice to give to individuals who have multiple bosses in a matrix structured organization?
Generated by Koofers.com
centralization The degree to which decision-making authority is concentrated at higher levels in an organization is
Organic Structures are conducive to entrepreneurial activity and general innovativeness.
unionized manufacturing firm In which of the following firms is formalization likely to occur?
mechanistic structures Highly formalized and centralized structures similar to bureaucracies are
Generated by Koofers.com
Toyota work goes to the lowest bidding supplier.
Which of the following statements regarding Toyota's just-in-time production and suppliers is incorrect?
How companies do onboarding doesn't really matter much.
Which of the following statements regarding the organization's role in onboarding and orientation activities is incorrect?
moral beliefs that evolved early in human development The term "moral intuition" refers to which of the following:
artifacts The visible and tangible elements of culture are
Generated by Koofers.com
cultural values. Security, safety and social equality are all examples of
ingratiation. Using different forms of making others feel good about themselves is the influence tactic of
Referent
power is more effective than formal power bases and is positively related to employee performance and organizational commitment.
Resistance
When the influence target does not wish to comply with the request and either passively or actively repels the influence attempt, they are exhibiting
Generated by Koofers.com

List View: Terms & Definitions

  Hide All 72 Print
 
Front
Back
 downward influenceThe ability to influence those in positions lower than yours is
 Expert/Information 
 nonverbalYour posture, hand gestures, and eye contact are all examples of what aspect of impression management?
 Coercive poweris the ability to take something away or punish someone for noncompliance
 LegitimateA professor assigns grade due to a _____ power
 PowerAttempting to get others to do what we want is
 The guards became abusive and aggressive, but the prisoners exhibited little reactionWhich of the following statements regarding the zimbardo study is incorrect?
 Referentpower is more effective than formal power bases and is postively related to employee performance and organizational commitment.
 CoalitionThe use of client lists by advertisers and businesses to promote goods and services is an example of the _____ influence tactic.
 Cultural ValuesSecurity, Safety, and social equality are all examples of
 Research on mentoring suggests...mentor training enhances program outcomes.
 UtilitarianismThe 5 questions article regarding ethical dilemma the ethic that is most appropriate to decisions related to public policy, legislation and government regulation is sometimes referred to as...
 Be ReactiveDuring onboarding activities, employees must do all of the following to be successful except
 Culture is observable to others in all of the following ways exceptthe firm's goals
 Strong CultureTo ensure all cast members share the history of Walt Disney World, new hires at the resort must take the courses Traditions I & II.  WIth these classes, Walt Disney Company is creating a...
 ReciprocityWhat principle is most central influencing how we perceive our obligations to others?
 Culture CreationWhen the organization's way of doing business provides a successful adaptation to environmental challenges, those beliefs and values are retained.
 Research on the employee role in onboarding activities indicates all of the following to be true except.reactive individuals are more successful than proactive individuals.
 Assumptions, artifacts, and valuesOrganizational culture consists of three levels including:
 Moral beliefs that evolved early in human developmentThe term moral intuition refers to:
 Cultural AssumptionExample - "People are generally dishonest"
 Ethical mistakedefined as a decision or action that is unintentionally unethical and that the individual or group later regrets and wishes they could somehow undo.
 Strategic Decisionsrefer to those setting the course of the organization.
 The rational decision-making modelA series of steps that decision makers should consider if their goal 
 Decision ruleThe Automated ordering of ten cases when supply gets to two cases in the store is called a
 The rational decision-making modelA series of steps that decision makers should consider if their goal is to maximize their outcome and make the best choice describes..
 Creative Decision making processRefers to arriving at decisions after first fathering information about the problem and then setting the problem consciously aside until an insightful solution to the problem arises.
 ClimateExperts make decisions in the intuitive decision-making models based on 
 Analysis ParalysisThe availability of too much information leading to more and more time being spent on gathering information and thinking about it, resulting in no decisions being made
 Operational DecisionThe program allows the salesperson to randomly award a savings coupon to any shopper of the salesperson's choice.  Who the salesperson chooses to award the coupon to is an
 Keep conflicts you are experiencing to yourself.What is not a good piece of advice to give to individuals who have multiple bosses in a matrix structured organization
 Functional structureThe company is organizined into accounting, marketing, human resource management, and production departments.
 HierarchyThe number of levels an organization has
 Matrix StructureUnity of command is not found in what type of organizational structure
 Mechanistic StructuresHighly formalized and centralized structures similar to bureaucracies are
 Unionized Manufacturing firmWhich of the following firms is formalization likely to occur?
 Management by exceptionWhat is not a tool that transformational leaders use to influence employees and create commitment to the company goals?
 Research findings of leader behaviors suggestExtremely high levels of leader task-oriented behaviors may lead to burnout in employees.
 AgreeablenessWhat is not a key trait associated with leadership?
 Participative leadershipLeaders who ensure their employees take part in decision making have
 When employees have an external locus of controlIn what scenario would directive leadership be effective?
 Self-EsteemThe degree to which a person is at peace with himself and has an overall positive assessment of one's self worth and capabilities 
 Which of the following is an incorrect statement about leader-member exchange LMX theoryHigh quality LMX relationships involve an active dislike between the leader and member.
 Formal LeadersLeaders who hold a position of authority and utilize the pwer that comes from their position as well as personal power to influence others are called
 High Emotional IntelligenceJien has the ability to ontrol his emotions in multiple situations and has empathy for others; he is internally motivated and has many admirable social skills.  Jien has....
 Motivation levelSituational favorableness includes a
 Rewards lead to high performanceExpectancy theory suggests individuals are motivated except
 DirectiveMaurice is a manager in the production area of a large manufacturing firm.  He sets a tight production schedule every dau and makes certain each employee knows what job he performing that day and how to perform it.  Maurice has a ______ leadership style.
 Laid-back performance standards and styleIndra Nooyi has proen to be an effective leader for PepsiCO since she took over the firm in 2006.  She exhibits all of the following leadership qualities except....
 Servant LeadershipIs a leadership approach that defines the leader's role as serving the needs of others.
 the minimum criteria are clear.The bounded rationality model should be used to make decisions when
 c. Should we downsize our organization?An example of a strategic decision is
 To satisfice is toaccept the first alternative that meets your general criteria.
 Tactical decisions are generally made by 
 Programmed decisions are
ones which occur frequently enough that an automated response is developed
for them.
 nonprogrammed decision.
A unique, nonroutine, important decision requiring conscious thinking, information
gathering, and careful consideration of alternatives is a(n)
 Operational decisions are made byemployees of the organization
 employee pay.
To enhance organizational creativity, a manager should consider focusing on all the following areas except
 rationality.
All of the following are factors that researchers focus on to evaluate the level of creativity in the decision making process except
 b. Keep conflicts you are experiencing to yourself.
Which of the following is not a good piece of advice to give to individuals who have multiple bosses in a matrix structured organization?
 centralizationThe degree to which decision-making authority is concentrated at higher levels in an organization is
 Organic Structuresare conducive to entrepreneurial activity and general innovativeness.
 unionized manufacturing firmIn which of the following firms is formalization likely to occur?
 mechanistic structuresHighly formalized and centralized structures similar to bureaucracies are
 Toyota work goes to the lowest bidding supplier.
Which of the following statements regarding Toyota's just-in-time production and suppliers is incorrect?
 How companies do onboarding doesn't really matter much.
Which of the following statements regarding the organization's role in onboarding and orientation activities is incorrect?
 moral beliefs that evolved early in human developmentThe term "moral intuition" refers to which of the following:
 artifactsThe visible and tangible elements of culture are
 cultural values.Security, safety and social equality are all examples of
 ingratiation.Using different forms of making others feel good about themselves is the influence tactic of
 Referent
power is more effective than formal power bases and is positively related to employee performance and organizational commitment.
 Resistance
When the influence target does not wish to comply with the request and either passively or actively repels the influence attempt, they are exhibiting
36, "/var/app/current/tmp/"