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Universities » Clemson University (Clemson) » MGT - MANAGEMENT » 318 - MGT OF INFO SYSTEMS » Flash Cards

Final Multiple Choice - Flashcards

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Class:MGT 318 - MGT OF INFO SYSTEMS
Subject:MANAGEMENT
University:Clemson University
Term:Fall 2011
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Computer-Based information system Single set of hardware, software, databases, telecommunications, people, and procedures that are configured to collect, manipulate, and disseminate data and information, and provide feedback
Genetic Algorithm You are to choose from hundreds of possibilities to decide the most optimal set of 2-3 projects in which you would like to invest in during the upcoming fiscal year; Which information system would you choose?
B2C Involves any business transaction executed electronically between companies and customers
transaction any business related exchange such as payments to employees, sales to customers, or payments to suppliers
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Input The activity of gathering and capturing raw data in information systems
Sensitivity Analysis Study of the impact that small changes in one or more parts of the model have on other parts of the model
Digital Dashboards Integrates information from multiple components and presents it in a unified display
Intelligent Agents Special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users
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Information Data that has been converted into meaningful and useful context
People need to analyze large amounts of information Reason for the growth of decision support systems
EIS, DSS, TPS List organizational levels of informational technology systems from top down
Executive Information System "The Wall of Shaygan", used by the CIO of Verizon Communications, is an example of what type of information system
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Fuzzy Logic A mathematical method of handling imprecise or subjective information
Suppliers, Suppliers' supplier, Customers' customer SCM systems focuses on extending beyond an organizations four walls to influence:
Call Scripting Provides customer service representatives with a list of quesitons to ask customers as they help answer the customers' questions and help solve their problems
SCM system When two large companies link their distribution and manufacturing centers (i.e. Walmart and Procter & Gamble)
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create more complex supply chains Which was not a part of Dell's supply chain plan?
Cross-selling selling additional products and services to the same customers


action or practice of selling among or between established clients, markets, traders, etc.
Up-Selling sales technique whereby a seller induces the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale.
Service Metrics Statistics such as 
Cases closed the same day, average time to resolution, average number of service calls per day
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Dell In Dell's Supply Chain, who plays the role of distributor?
Increase its supplier power What can effective and efficient supply chain management systems enable an organization to accomplish?
Use of IT The phenomenon that the technology acceptance model seeks to understand is 
Information Sharing Culture Which information culture allows employees across departments to use information to improve performance?
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Business Process Standardized set of activities that accomplish a specific task
Informational-functional culture information culture that can cause an organization to have a great degree of difficulty operating
Puts in FEWER hours to study a predefined amount of material for an exam A student is said to be more efficient when he/she 
Lower risk, Lower return Compared to first-mover advantage, second-mover advantage offers
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Buyer Power Force that is directly reduced through the use of a loyalty program
Threat of substitute products or services Force that is directly reduced through switching costs
Value Chain Analysis used by organizations to evaluate the effectiveness of its day-to-day business processes in order to ensure that it is successfully executing is broad strategic direction
Value Chain approach that views an organizations as a series of processes, each of which adds value to the product or service for each customer
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Information-Functional Culture Organizational Informational culture in which one department needs another's input each time a new strategy is developed
Chief Technology Officer (CTO) responsible for ensuring the throughput, transaction speed, accuracy, system availability and reliability of an organizations information technology
Attitude towards IT and Perceived usefulness of IT According to the technology acceptance model (TAM), the most immediate antecedents to a person's 'intention to use IT are:
Chief Information Officer (CIO) oversees all uses of information technology, ensures the strategic alignment of IT with business goals, ensures the strategic alignment of IT with business objectives
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Attitude towards IT Likes and dislikes toward information technology is denoted by the following term within the technology acceptance model
Planning, Analysis, Design, Implementation, Support/Maintenance The correct sequence in the systems development lifestyle (SDLC) is?
Analysis Phase of the systems development lifestyle that defines system requirements
Arithmetic/Logic Unit Performs mathematical calculations and makes logical comparisions
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UNIX a powerful operating system (OS) at the ‘workgroup sphere of influence’ that was originally designed by AT&T, and is great for moving data and programs among computers
Tiger Example of a Mac operating system
Data Definition Language The language in which the schema is written
Predictive Analysis form of data mining that combines historical data with assumptions about future conditions to predict outcomes of events such as future product sales or the probability that a customer will default on a loan
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Manipulating Columns In the context of the Relational Database Model, what does the term ‘projecting’ mean?
Data Mining  information-analysis tool that involves the automated discovery of patterns and relationships in a data warehouse.    
Competitive Intelligence  one aspect of business intelligence and is limited to information about competitors and the ways that knowledge affects strategy, tactics, and operations.
Data Model  a diagram of entities and their relationships. 
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DBMS  A group of programs that manipulate the database and provide an interface between the database and the user of the database and other application programs is called a(n)
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 Computer-Based information systemSingle set of hardware, software, databases, telecommunications, people, and procedures that are configured to collect, manipulate, and disseminate data and information, and provide feedback
 Genetic AlgorithmYou are to choose from hundreds of possibilities to decide the most optimal set of 2-3 projects in which you would like to invest in during the upcoming fiscal year; Which information system would you choose?
 B2CInvolves any business transaction executed electronically between companies and customers
 transactionany business related exchange such as payments to employees, sales to customers, or payments to suppliers
 InputThe activity of gathering and capturing raw data in information systems
 Sensitivity AnalysisStudy of the impact that small changes in one or more parts of the model have on other parts of the model
 Digital DashboardsIntegrates information from multiple components and presents it in a unified display
 Intelligent AgentsSpecial-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users
 InformationData that has been converted into meaningful and useful context
 People need to analyze large amounts of informationReason for the growth of decision support systems
 EIS, DSS, TPSList organizational levels of informational technology systems from top down
 Executive Information System"The Wall of Shaygan", used by the CIO of Verizon Communications, is an example of what type of information system
 Fuzzy LogicA mathematical method of handling imprecise or subjective information
 Suppliers, Suppliers' supplier, Customers' customerSCM systems focuses on extending beyond an organizations four walls to influence:
 Call ScriptingProvides customer service representatives with a list of quesitons to ask customers as they help answer the customers' questions and help solve their problems
 SCM systemWhen two large companies link their distribution and manufacturing centers (i.e. Walmart and Procter & Gamble)
 create more complex supply chainsWhich was not a part of Dell's supply chain plan?
 Cross-sellingselling additional products and services to the same customers


action or practice of selling among or between established clients, markets, traders, etc.
 Up-Sellingsales technique whereby a seller induces the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale.
 Service MetricsStatistics such as 
Cases closed the same day, average time to resolution, average number of service calls per day
 DellIn Dell's Supply Chain, who plays the role of distributor?

 Increase its supplier powerWhat can effective and efficient supply chain management systems enable an organization to accomplish?
 Use of ITThe phenomenon that the technology acceptance model seeks to understand is 
 Information Sharing CultureWhich information culture allows employees across departments to use information to improve performance?
 Business ProcessStandardized set of activities that accomplish a specific task
 Informational-functional cultureinformation culture that can cause an organization to have a great degree of difficulty operating
 Puts in FEWER hours to study a predefined amount of material for an examA student is said to be more efficient when he/she 
 Lower risk, Lower returnCompared to first-mover advantage, second-mover advantage offers
 Buyer PowerForce that is directly reduced through the use of a loyalty program
 Threat of substitute products or servicesForce that is directly reduced through switching costs
 Value Chain Analysisused by organizations to evaluate the effectiveness of its day-to-day business processes in order to ensure that it is successfully executing is broad strategic direction
 Value Chainapproach that views an organizations as a series of processes, each of which adds value to the product or service for each customer
 Information-Functional CultureOrganizational Informational culture in which one department needs another's input each time a new strategy is developed
 Chief Technology Officer (CTO)responsible for ensuring the throughput, transaction speed, accuracy, system availability and reliability of an organizations information technology
 Attitude towards IT and Perceived usefulness of ITAccording to the technology acceptance model (TAM), the most immediate antecedents to a person's 'intention to use IT are:
 Chief Information Officer (CIO)oversees all uses of information technology, ensures the strategic alignment of IT with business goals, ensures the strategic alignment of IT with business objectives
 Attitude towards ITLikes and dislikes toward information technology is denoted by the following term within the technology acceptance model
 Planning, Analysis, Design, Implementation, Support/MaintenanceThe correct sequence in the systems development lifestyle (SDLC) is?
 AnalysisPhase of the systems development lifestyle that defines system requirements
 Arithmetic/Logic UnitPerforms mathematical calculations and makes logical comparisions
 UNIXa powerful operating system (OS) at the ‘workgroup sphere of influence’ that was originally designed by AT&T, and is great for moving data and programs among computers
 TigerExample of a Mac operating system
 Data Definition LanguageThe language in which the schema is written
 Predictive Analysisform of data mining that combines historical data with assumptions about future conditions to predict outcomes of events such as future product sales or the probability that a customer will default on a loan
 Manipulating ColumnsIn the context of the Relational Database Model, what does the term ‘projecting’ mean?
 Data Mining information-analysis tool that involves the automated discovery of patterns and relationships in a data warehouse.    
 Competitive Intelligence one aspect of business intelligence and is limited to information about competitors and the ways that knowledge affects strategy, tactics, and operations.
 Data Model a diagram of entities and their relationships. 
 DBMS A group of programs that manipulate the database and provide an interface between the database and the user of the database and other application programs is called a(n)
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