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Karma
Class: | MGT 318 - MGT OF INFO SYSTEMS |
Subject: | MANAGEMENT |
University: | Clemson University |
Term: | Fall 2011 |
Computer-Based information system
|
Single set of hardware, software, databases, telecommunications, people, and procedures that are configured to collect, manipulate, and disseminate data and information, and provide feedback |
Genetic Algorithm
|
You are to choose from hundreds of possibilities to decide the most optimal set of 2-3 projects in which you would like to invest in during the upcoming fiscal year; Which information system would you choose? |
B2C
|
Involves any business transaction executed electronically between companies and customers |
transaction
|
any business related exchange such as payments to employees, sales to customers, or payments to suppliers |
Input
|
The activity of gathering and capturing raw data in information systems |
Sensitivity Analysis
|
Study of the impact that small changes in one or more parts of the model have on other parts of the model |
Digital Dashboards
|
Integrates information from multiple components and presents it in a unified display |
Intelligent Agents
|
Special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users |
Information
|
Data that has been converted into meaningful and useful context |
People need to analyze large amounts of information
|
Reason for the growth of decision support systems |
EIS, DSS, TPS
|
List organizational levels of informational technology systems from top down |
Executive Information System
|
"The Wall of Shaygan", used by the CIO of Verizon Communications, is an example of what type of information system |
Fuzzy Logic
|
A mathematical method of handling imprecise or subjective information |
Suppliers, Suppliers' supplier, Customers' customer
|
SCM systems focuses on extending beyond an organizations four walls to influence: |
Call Scripting
|
Provides customer service representatives with a list of quesitons to ask customers as they help answer the customers' questions and help solve their problems |
SCM system
|
When two large companies link their distribution and manufacturing centers (i.e. Walmart and Procter & Gamble) |
create more complex supply chains
|
Which was not a part of Dell's supply chain plan? |
Cross-selling
|
selling additional products and services to the same customers action or practice of selling among or between established clients, markets, traders, etc. |
Up-Selling
|
sales technique whereby a seller induces the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale. |
Service Metrics
|
Statistics such as Cases closed the same day, average time to resolution, average number of service calls per day |
Dell
|
In Dell's Supply Chain, who plays the role of distributor? |
Increase its supplier power
|
What can effective and efficient supply chain management systems enable an organization to accomplish? |
Use of IT
|
The phenomenon that the technology acceptance model seeks to understand is |
Information Sharing Culture
|
Which information culture allows employees across departments to use information to improve performance? |
Business Process
|
Standardized set of activities that accomplish a specific task |
Informational-functional culture
|
information culture that can cause an organization to have a great degree of difficulty operating |
Puts in FEWER hours to study a predefined amount of material for an exam
|
A student is said to be more efficient when he/she |
Lower risk, Lower return
|
Compared to first-mover advantage, second-mover advantage offers |
Buyer Power
|
Force that is directly reduced through the use of a loyalty program |
Threat of substitute products or services
|
Force that is directly reduced through switching costs |
Value Chain Analysis
|
used by organizations to evaluate the effectiveness of its day-to-day business processes in order to ensure that it is successfully executing is broad strategic direction |
Value Chain
|
approach that views an organizations as a series of processes, each of which adds value to the product or service for each customer |
Information-Functional Culture
|
Organizational Informational culture in which one department needs another's input each time a new strategy is developed |
Chief Technology Officer (CTO)
|
responsible for ensuring the throughput, transaction speed, accuracy, system availability and reliability of an organizations information technology |
Attitude towards IT and Perceived usefulness of IT
|
According to the technology acceptance model (TAM), the most immediate antecedents to a person's 'intention to use IT are: |
Chief Information Officer (CIO)
|
oversees all uses of information technology, ensures the strategic alignment of IT with business goals, ensures the strategic alignment of IT with business objectives |
Attitude towards IT
|
Likes and dislikes toward information technology is denoted by the following term within the technology acceptance model |
Planning, Analysis, Design, Implementation, Support/Maintenance
|
The correct sequence in the systems development lifestyle (SDLC) is? |
Analysis
|
Phase of the systems development lifestyle that defines system requirements |
Arithmetic/Logic Unit
|
Performs mathematical calculations and makes logical comparisions |
UNIX
|
a powerful operating system (OS) at the ‘workgroup sphere of influence’ that was originally designed by AT&T, and is great for moving data and programs among computers |
Tiger
|
Example of a Mac operating system |
Data Definition Language
|
The language in which the schema is written |
Predictive Analysis
|
form of data mining that combines historical data with assumptions about future conditions to predict outcomes of events such as future product sales or the probability that a customer will default on a loan |
Manipulating Columns
|
In the context of the Relational Database Model, what does the term ‘projecting’ mean? |
Data Mining
|
information-analysis tool that involves the automated discovery of patterns and relationships in a data warehouse. |
Competitive Intelligence
|
one aspect of business intelligence and is limited to information about competitors and the ways that knowledge affects strategy, tactics, and operations. |
Data Model
|
a diagram of entities and their relationships. |
DBMS
|
A group of programs that manipulate the database and provide an interface between the database and the user of the database and other application programs is called a(n) |
Front |
Back |
|
---|---|---|
Computer-Based information system | Single set of hardware, software, databases, telecommunications, people, and procedures that are configured to collect, manipulate, and disseminate data and information, and provide feedback | |
Genetic Algorithm | You are to choose from hundreds of possibilities to decide the most optimal set of 2-3 projects in which you would like to invest in during the upcoming fiscal year; Which information system would you choose? | |
B2C | Involves any business transaction executed electronically between companies and customers | |
transaction | any business related exchange such as payments to employees, sales to customers, or payments to suppliers | |
Input | The activity of gathering and capturing raw data in information systems | |
Sensitivity Analysis | Study of the impact that small changes in one or more parts of the model have on other parts of the model | |
Digital Dashboards | Integrates information from multiple components and presents it in a unified display | |
Intelligent Agents | Special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users | |
Information | Data that has been converted into meaningful and useful context | |
People need to analyze large amounts of information | Reason for the growth of decision support systems | |
EIS, DSS, TPS | List organizational levels of informational technology systems from top down | |
Executive Information System | "The Wall of Shaygan", used by the CIO of Verizon Communications, is an example of what type of information system | |
Fuzzy Logic | A mathematical method of handling imprecise or subjective information | |
Suppliers, Suppliers' supplier, Customers' customer | SCM systems focuses on extending beyond an organizations four walls to influence: | |
Call Scripting | Provides customer service representatives with a list of quesitons to ask customers as they help answer the customers' questions and help solve their problems | |
SCM system | When two large companies link their distribution and manufacturing centers (i.e. Walmart and Procter & Gamble) | |
create more complex supply chains | Which was not a part of Dell's supply chain plan? | |
Cross-selling | selling additional products and services to the same customers action or practice of selling among or between established clients, markets, traders, etc. | |
Up-Selling | sales technique whereby a seller induces the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale. | |
Service Metrics | Statistics such as Cases closed the same day, average time to resolution, average number of service calls per day | |
Dell | In Dell's Supply Chain, who plays the role of distributor? | |
Increase its supplier power | What can effective and efficient supply chain management systems enable an organization to accomplish? | |
Use of IT | The phenomenon that the technology acceptance model seeks to understand is | |
Information Sharing Culture | Which information culture allows employees across departments to use information to improve performance? | |
Business Process | Standardized set of activities that accomplish a specific task | |
Informational-functional culture | information culture that can cause an organization to have a great degree of difficulty operating | |
Puts in FEWER hours to study a predefined amount of material for an exam | A student is said to be more efficient when he/she | |
Lower risk, Lower return | Compared to first-mover advantage, second-mover advantage offers | |
Buyer Power | Force that is directly reduced through the use of a loyalty program | |
Threat of substitute products or services | Force that is directly reduced through switching costs | |
Value Chain Analysis | used by organizations to evaluate the effectiveness of its day-to-day business processes in order to ensure that it is successfully executing is broad strategic direction | |
Value Chain | approach that views an organizations as a series of processes, each of which adds value to the product or service for each customer | |
Information-Functional Culture | Organizational Informational culture in which one department needs another's input each time a new strategy is developed | |
Chief Technology Officer (CTO) | responsible for ensuring the throughput, transaction speed, accuracy, system availability and reliability of an organizations information technology | |
Attitude towards IT and Perceived usefulness of IT | According to the technology acceptance model (TAM), the most immediate antecedents to a person's 'intention to use IT are: | |
Chief Information Officer (CIO) | oversees all uses of information technology, ensures the strategic alignment of IT with business goals, ensures the strategic alignment of IT with business objectives | |
Attitude towards IT | Likes and dislikes toward information technology is denoted by the following term within the technology acceptance model | |
Planning, Analysis, Design, Implementation, Support/Maintenance | The correct sequence in the systems development lifestyle (SDLC) is? | |
Analysis | Phase of the systems development lifestyle that defines system requirements | |
Arithmetic/Logic Unit | Performs mathematical calculations and makes logical comparisions | |
UNIX | a powerful operating system (OS) at the ‘workgroup sphere of influence’ that was originally designed by AT&T, and is great for moving data and programs among computers | |
Tiger | Example of a Mac operating system | |
Data Definition Language | The language in which the schema is written | |
Predictive Analysis | form of data mining that combines historical data with assumptions about future conditions to predict outcomes of events such as future product sales or the probability that a customer will default on a loan | |
Manipulating Columns | In the context of the Relational Database Model, what does the term ‘projecting’ mean? | |
Data Mining | information-analysis tool that involves the automated discovery of patterns and relationships in a data warehouse. | |
Competitive Intelligence | one aspect of business intelligence and is limited to information about competitors and the ways that knowledge affects strategy, tactics, and operations. | |
Data Model | a diagram of entities and their relationships. | |
DBMS | A group of programs that manipulate the database and provide an interface between the database and the user of the database and other application programs is called a(n) |
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