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Final T/F - Flashcards

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Class:MGT 318 - MGT OF INFO SYSTEMS
Subject:MANAGEMENT
University:Clemson University
Term:Fall 2011
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False Decision Support Systems allow robots and other devices to "see, store, and process visual images
False The essential elements of a transaction processing system include a collection of models used to support a decision maker or user.
False Explicit knowledge is hard to measure and is typically not objective of formalized
True Knowledge is an understanding of why certain rules and relationships were chosen to organize data into information
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False Value of Information = Value of Data
True A Management Information System (MIS) focuses on operational efficiency 
False Goal seeking involves indentifying the combination of inputs that provides the best possible output from among a number of options
False Intelligent agents cannot be used to perform repetitive mechanical tasks
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False By definition, information systems always include information technology
False Atomicity is a characteristic that either creates a new or valid state of data, or if failure occurs, returns all data to its original state before the transaction was started
True MIS assist in determining whether organizations are "doing things right"
True An Executive Information System (EIS) is a certain type of Decision Support System
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False Sensitivity analysis should be used to answer the question "How many customers are required to purchase our new product line so that we can increase gross profits to $5 million
True The development of personalized web sites relies on the use of analytical customer relationship management systems
False Analytical CRM is a front-office CRM application
False Wal-Mart uses RFID technology to reduce visibility of information across its suppliers
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False Measuring worker productivity is an activity that is performed during the planning stages of supply chain management
False With regards to the evolution of CRM technologies, the second phase, namely the analyzing CRM technologies, are technologies that are designed to answer questions such as, "What are our inventory levels?"
True Companies that would like employees to answer questions such as. "What customers are at risk of leaving?" use predicting CRM technologies
True Questions like, "Why did our sales not meet forecasts?" can be answered using predicting CRM technologies
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False Marketing CRMs are one of a kind analytical CRM systems
True A supply chain consists of all parties involved in the procurement of raw materials

False Customer service management is not part of the value chain
True Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers
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False Making cars is a support value activity for an automobile manufacturer 
True A traditional organizational structure is one where decisions are made more quickly but may not be as effective as those made on a project team structure
False The culture inside an organization cannot deviate from the written policies and procedures of the company
False Continuous improvement represents top-down change driven by senior executives in organizations
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False Efficiency IT metrics determines the impact IT has on business processes and activities including customer satisfaction, conversion rates, sell-through increases, etc.

True A first mover advantage occurs when an organization can significantly impact its market share by being the first to market with a competitive advantage
False When the threat of new market entrants is high, the desire to seek and maintain competitive advantage by dissuading new market entrants should usually be low
False A competitive advantage is typically temporary, unless it is a first mover advantage
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True A Monopsony market is an extreme case of an industry where the buyers have all the power
True The CEO of a company occupies a line position
False In a traditional organizational structure, the people holding jobs in 'strategic management' are responsible for setting tactical plans for the organization
False Responsibilities for decision-making and passing along communication to others in the organization are clearly assigned to individual roles/positions in a project team structure
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True Company A has recently installed computer systems in all of its departments throughout the organization. Everyone throughout the organization will now be using these systems, even though we do not know the level of sophistication of such use. This is an example of technology diffusion
False Line position jobs are lower in rank than staff position jobs
False Customer Retention Rate is classified as a sales metric
False Data Mining is classified as an operational CRM
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False Threat of Substitute Buyers is one of Porter's Five Forces
True Processing a customer's order, writing code for software, and admitting patients to a hospital are all considered Business Processes
False Magnetic Tape is a direct access storage device
False Information systems that operate within the enterprise sphere of influence serve the needs of an individual user
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False Information systems that operate within the personal sphere of influence support the firm in its interaction with its environment
True The Data Dictionary of a database is  file that stores definitions of data in the database
False A record is a collection of files
True Joining is a data manipulation that combines two or more tables to create a new table in a Relationship Database
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True A skilled and trained IS professional who is responsible for ensuring and maintaining data quality and accuracy is called a Database Administrator 
True When placing a request for data in the database management system, the user or application program is following a Logical Access Path
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 FalseDecision Support Systems allow robots and other devices to "see, store, and process visual images
 FalseThe essential elements of a transaction processing system include a collection of models used to support a decision maker or user.
 FalseExplicit knowledge is hard to measure and is typically not objective of formalized
 TrueKnowledge is an understanding of why certain rules and relationships were chosen to organize data into information
 FalseValue of Information = Value of Data
 TrueA Management Information System (MIS) focuses on operational efficiency 
 FalseGoal seeking involves indentifying the combination of inputs that provides the best possible output from among a number of options
 FalseIntelligent agents cannot be used to perform repetitive mechanical tasks
 FalseBy definition, information systems always include information technology
 FalseAtomicity is a characteristic that either creates a new or valid state of data, or if failure occurs, returns all data to its original state before the transaction was started
 TrueMIS assist in determining whether organizations are "doing things right"
 TrueAn Executive Information System (EIS) is a certain type of Decision Support System
 FalseSensitivity analysis should be used to answer the question "How many customers are required to purchase our new product line so that we can increase gross profits to $5 million
 TrueThe development of personalized web sites relies on the use of analytical customer relationship management systems
 FalseAnalytical CRM is a front-office CRM application
 FalseWal-Mart uses RFID technology to reduce visibility of information across its suppliers
 FalseMeasuring worker productivity is an activity that is performed during the planning stages of supply chain management
 FalseWith regards to the evolution of CRM technologies, the second phase, namely the analyzing CRM technologies, are technologies that are designed to answer questions such as, "What are our inventory levels?"
 TrueCompanies that would like employees to answer questions such as. "What customers are at risk of leaving?" use predicting CRM technologies
 TrueQuestions like, "Why did our sales not meet forecasts?" can be answered using predicting CRM technologies
 FalseMarketing CRMs are one of a kind analytical CRM systems
 TrueA supply chain consists of all parties involved in the procurement of raw materials

 FalseCustomer service management is not part of the value chain
 TrueEffective and efficient supply chain management systems can enable an organization to decrease the power of its buyers
 FalseMaking cars is a support value activity for an automobile manufacturer 
 TrueA traditional organizational structure is one where decisions are made more quickly but may not be as effective as those made on a project team structure
 FalseThe culture inside an organization cannot deviate from the written policies and procedures of the company
 FalseContinuous improvement represents top-down change driven by senior executives in organizations
 FalseEfficiency IT metrics determines the impact IT has on business processes and activities including customer satisfaction, conversion rates, sell-through increases, etc.

 TrueA first mover advantage occurs when an organization can significantly impact its market share by being the first to market with a competitive advantage
 FalseWhen the threat of new market entrants is high, the desire to seek and maintain competitive advantage by dissuading new market entrants should usually be low
 FalseA competitive advantage is typically temporary, unless it is a first mover advantage
 TrueA Monopsony market is an extreme case of an industry where the buyers have all the power
 TrueThe CEO of a company occupies a line position
 FalseIn a traditional organizational structure, the people holding jobs in 'strategic management' are responsible for setting tactical plans for the organization
 FalseResponsibilities for decision-making and passing along communication to others in the organization are clearly assigned to individual roles/positions in a project team structure
 TrueCompany A has recently installed computer systems in all of its departments throughout the organization. Everyone throughout the organization will now be using these systems, even though we do not know the level of sophistication of such use. This is an example of technology diffusion
 FalseLine position jobs are lower in rank than staff position jobs
 FalseCustomer Retention Rate is classified as a sales metric
 FalseData Mining is classified as an operational CRM
 FalseThreat of Substitute Buyers is one of Porter's Five Forces
 TrueProcessing a customer's order, writing code for software, and admitting patients to a hospital are all considered Business Processes
 FalseMagnetic Tape is a direct access storage device
 FalseInformation systems that operate within the enterprise sphere of influence serve the needs of an individual user
 FalseInformation systems that operate within the personal sphere of influence support the firm in its interaction with its environment
 TrueThe Data Dictionary of a database is  file that stores definitions of data in the database
 FalseA record is a collection of files
 TrueJoining is a data manipulation that combines two or more tables to create a new table in a Relationship Database
 TrueA skilled and trained IS professional who is responsible for ensuring and maintaining data quality and accuracy is called a Database Administrator 
 TrueWhen placing a request for data in the database management system, the user or application program is following a Logical Access Path
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